Shipping and Delivery Policy
SHIPPING POLICY
Last updated: November 13, 2026
ORDER PROCESSING
Orders are processed within 2 to 5 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays start processing on the next business day. You receive a confirmation email as soon as the order is placed and a second email with tracking as soon as it ships.
Orders that our fraud screening flags for review may take an extra business day while we confirm the details with the cardholder. This protects you and us.
DELIVERY ESTIMATES
Delivery takes 7 to 12 business days to all destinations. Delivery time is counted after the order ships, not from the moment you place it.
These are estimates provided by our carriers, not guaranteed dates. Customs inspections, weather and peak seasons can add a few days.
SHIPPING RATES
Shipping is calculated at checkout based on your destination. Orders above €50 ship free.
TRACKING YOUR ORDER
You receive a tracking number by email as soon as the order ships. Tracking information can take 24 to 72 hours to show its first update, which is normal and does not mean the package is stuck. You can follow your order at any time on our tracking page.
ORDERS WITH MULTIPLE ITEMS
Orders with more than one item may ship in separate packages and arrive on different days, at no extra cost to you. If part of your order arrives and the rest does not within the estimated window, contact us and we will trace the remaining package.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to import duties or taxes charged by the destination country. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these amounts and cannot refund them.
DELAYS OUTSIDE OUR CONTROL
Once a package is with the carrier, delivery is handled by them. We are not responsible for delays caused by customs, carrier backlogs, natural events or incorrect address details, but we do track and chase every delayed order with the carrier on your behalf.
INCORRECT OR INCOMPLETE ADDRESS
Please review your shipping address before completing the order. We are not responsible for packages delivered to an address entered incorrectly by the customer. If you spot a mistake, email [email protected] within 12 hours of ordering and we will do our best to correct it before the package leaves the facility.
UNDELIVERED AND RETURNED PACKAGES
If a package is returned to us because the address was wrong, the recipient was unavailable or customs fees were refused, we can reship it once the return arrives, with a new shipping charge, or refund the order minus the original shipping cost.
LOST PACKAGES
If your package has not arrived 10 business days after the end of the estimated window and tracking shows no movement, contact [email protected]. We open a claim with the carrier and, once the package is confirmed lost, we send a free replacement or issue a full refund, your choice.
QUESTIONS
Email [email protected]. Support hours: Mon-Sun, 9AM-7PM EST. Average response time: 48 hours.
FAQ
Are your products authentic?
Are your products authentic?
Yes. Every item we sell is authentic branded clothing, sourced through legitimate distribution channels. We are an independent outlet retailer, so we are not affiliated with or sponsored by the brands we carry. That is exactly how we can offer them at outlet prices.
How do I place an order?
How do I place an order?
It only takes a moment. On the product page, select your size and quantity and click “Buy Now.” You’ll go straight to our secure checkout — just fill in your details and complete your order.
How do I choose my size?
How do I choose my size?
Every product page has its own size guide, made for that specific piece. Sizing can vary from brand to brand, so please check the size guide of the item you’re buying, even if you already know your usual size.
How long does shipping take?
How long does shipping take?
Orders are processed within 24h–72h. Delivery typically takes 7–12 business days after processing, depending on your location. You will receive tracking information as soon as your order ships.
How do I track my order?
How do I track my order?
To track your order, enter your tracking number on our Track Your Order page.
It may take 24–72 hours to see the status of your order after you have received the tracking number.
If you have not received a tracking number from us, please send an email to [email protected].
We will immediately notify you of your tracking number and the status of your order.
What is the Montclair 60-Day Confidence Guarantee?
What is the Montclair 60-Day Confidence Guarantee?
This is the commitment we make to our customers — shop with confidence for 60 days. If you’re not satisfied, send your items back unworn and with the tags attached, and we’ll refund your money or exchange them.
If you have any issues or would like a refund within that time frame, please contact us at [email protected] and we guarantee a quick resolution.
Is your checkout safe and secure?
Is your checkout safe and secure?
Yes. Our checkout runs over an SSL-encrypted connection, and your payment is processed by trusted, PCI-compliant payment providers. We never see or store your full card number.
You can pay with any of the methods shown at checkout, and your card statement will show MONTCLAIR OUTLET.
Still have a question? We answer every email within 48 hours: [email protected]