Return and Exchange
RETURN AND EXCHANGE POLICY
Last updated: November 13, 2026
60-DAY RETURN GUARANTEE
You have 60 days from the delivery date to request a return or an exchange. If the product is not right for you, we will make it right.
START WITH US, NOT WITH YOUR BANK
If anything is wrong with your order, email [email protected] first. We answer every message within 48 hours and we can usually solve the problem the same day, including replacements, refunds and reshipments. Opening a dispute with your bank before contacting us only makes the resolution slower for you.
HOW TO REQUEST A RETURN OR EXCHANGE
- Email [email protected] with your order number and the reason for the return. If the item arrived damaged or defective, attach photos.
- We reply within 48 hours with the return instructions and the return address for your region. Do not ship anything back before you receive those instructions, because unauthorized returns cannot be identified or refunded.
- Ship the item back with a tracking number within 14 days of receiving the authorization.
- Once the return arrives and passes inspection, we process your refund or exchange within 3 to 5 business days.
WHO PAYS FOR THE RETURN SHIPPING
- Damaged, defective or wrong item received: we cover everything. You choose a free replacement or a full refund, and in most cases we do not ask you to ship the item back.
- Change of mind, wrong size or wrong color ordered: return shipping is paid by the customer. The original shipping cost is not refundable.
CONDITION REQUIREMENTS
- Items must be unused and in their original condition and packaging, with any tags still attached.
- For hygiene reasons, items that have been worn beyond trying them on can be exchanged but not refunded.
- Returns that arrive damaged because they were poorly packed may be refunded partially.
ITEMS THAT CANNOT BE RETURNED
- Gift cards
- Items marked as final sale at the time of purchase
DAMAGED OR DEFECTIVE ON ARRIVAL
Contact us within 7 days of delivery with photos of the item and the packaging. We send a free replacement or a full refund, your choice, and you do not pay for return shipping.
QUESTIONS
Email [email protected]. Support hours: Mon-Sun, 9AM-7PM EST. Average response time: 48 hours.
FAQ
Are your products authentic?
Are your products authentic?
Yes. Every item we sell is authentic branded clothing, sourced through legitimate distribution channels. We are an independent outlet retailer, so we are not affiliated with or sponsored by the brands we carry. That is exactly how we can offer them at outlet prices.
How do I place an order?
How do I place an order?
It only takes a moment. On the product page, select your size and quantity and click “Buy Now.” You’ll go straight to our secure checkout — just fill in your details and complete your order.
How do I choose my size?
How do I choose my size?
Every product page has its own size guide, made for that specific piece. Sizing can vary from brand to brand, so please check the size guide of the item you’re buying, even if you already know your usual size.
How long does shipping take?
How long does shipping take?
Orders are processed within 24h–72h. Delivery typically takes 7–12 business days after processing, depending on your location. You will receive tracking information as soon as your order ships.
How do I track my order?
How do I track my order?
To track your order, enter your tracking number on our Track Your Order page.
It may take 24–72 hours to see the status of your order after you have received the tracking number.
If you have not received a tracking number from us, please send an email to [email protected].
We will immediately notify you of your tracking number and the status of your order.
What is the Montclair 60-Day Confidence Guarantee?
What is the Montclair 60-Day Confidence Guarantee?
This is the commitment we make to our customers — shop with confidence for 60 days. If you’re not satisfied, send your items back unworn and with the tags attached, and we’ll refund your money or exchange them.
If you have any issues or would like a refund within that time frame, please contact us at [email protected] and we guarantee a quick resolution.
Is your checkout safe and secure?
Is your checkout safe and secure?
Yes. Our checkout runs over an SSL-encrypted connection, and your payment is processed by trusted, PCI-compliant payment providers. We never see or store your full card number.
You can pay with any of the methods shown at checkout, and your card statement will show MONTCLAIR OUTLET.
Still have a question? We answer every email within 48 hours: [email protected]